Evaluation Criteria Guidelines

 

The Opening Hotel of the Year category
recognizes a newly launched property that
has demonstrated exceptional quality,
innovation, and impact in its first year of operation
The award celebrates excellence in
concept, execution, and guest experience for a hotel making
its debut in the hospitalitymarket.

1. Concept & Vision

• Clear, original concept with strong market positioning
• Innovative approach to design, services, or guest experience
• Strong alignment between brand identity and operational execution

2. operational execution

• Quality of architecture, interior design, and visual identity
• Cohesive and appealing public spaces, guestrooms, and facilities
• Attention to detail and overall guest impression 

3. Service & Guest Experience

• Professional, attentive, and well-trained staff
• Personalized service and consistent hospitality standards
• Ability to deliver memorable guest experiences from the outset

4. Facilities & Amenities

• High-quality guestrooms, public areas, F&B outlets,
and recreational facilities
• Functionality, comfort, and innovation in amenities
• Standards matching or exceeding market expectations

5. Culinary & Beverage Offerings

• Quality, creativity, and presentation of food and beverages
• Innovative menu concepts or unique dining experiences
• Alignment with overall brand and hotel positioning

6. Operational Excellence

• Smooth opening and operational setup
• Attention to detail, efficiency, and consistency
• Effective handling of early operational challenges

7. Market Impact & Reputation

• Positive guest feedback, reviews, and media coverage
• Strong initial reputation in local and international markets
• Evidence of market relevance, demand, and guest loyalty

8. Innovation & Sustainability

• Innovative features, services, or technology implemented at launch
• Sustainable and responsible operational practices
• Forward-thinking approach to environmental and social impac