Evaluation Criteria Guidelines

 

The Best Resort Hotel category recognizes an outstanding leisure-focused property that delivers an exceptional, immersive resort experience, combining superior accommodation, world-class facilities, natural surroundings, and memorable guest engagement.

1. Location & Natural Setting

• Exceptional location with strong visual and
environmental appeal
• Harmonious integration with the surrounding landscape
(beach, desert, mountains, or countryside)
• Design and layout that maximize views, privacy, and
guest immersion

2. Accommodation Quality & Comfort

• Spacious, well-appointed rooms, suites, or villas
• High-quality furnishings, bedding, and amenities
• Impeccable cleanliness, maintenance, and comfort
standards

3. Resort Facilities & Leisure Amenities

• Comprehensive leisure facilities such as pools, beach
access, water features, and recreational areas
• Spa, wellness, and fitness offerings at an international level
• Facilities catering to couples, families, and diverse guest
profiles

4. Service Excellence & Guest Engagement

• Warm, attentive, and personalized service throughout the stay
• Professional and well-trained staff with strong resort
hospitality culture
• Proactive guest engagement and activity coordination

5. Sense of Place & Cultural Relevance

• Variety of dining options offering quality, creativity, and ambiance
• Strong focus on fresh ingredients, presentation, and service
• Bars, lounges, and destination dining concepts
enhancing the resort atmosphere

6. Activities, Entertainment & Experiences

Well-curated recreational, cultural, or wellness programs
• Entertainment options suitable for different age groups
• Unique experiences that reflect the resort’s location and identity

7. Family, Wellness & Lifestyle Offering

• Facilities and programs for families and children where
applicable
• Tranquil areas for relaxation and wellness-focused
guests
• Balanced atmosphere accommodating both active and
relaxed stays

8. Sustainability & Environmental Responsibility

• Commitment to environmental protection and
responsible tourism
• Efficient resource management and eco-conscious
operations
• Respect for local culture and community

9. Guest Satisfaction & Reputation

• Consistently high guest satisfaction and positive
feedback
• Strong market reputation and brand credibility in the
resort segment