Evaluation Criteria Guidelines

 

The Best Airport Hotel category recognizes ahotel that excels 
 in serving transit passengers,
 airline crews, and short-say
travelers by combining exceptional
accessibility, efficiency, comfort , and highquality service,

while maintaining strong
hospitality standards.

1. Location & Airport Accessibility

• Immediate proximity to the airport or direct terminal access
• Efficient and reliable shuttle services where applicable
• Clear signage and seamless connectivity for arriving
and departing guests

2. Speed, Efficiency & Convenience

• Fast and efficient check-in and check-out procedures
• Flexible booking options, including short stays and
  day-use rooms
• Well-structured services designed for time-sensitive travelers

3. Guest room Comfort & Soundproofing

• Comfortable, well appointed rooms designed for rest and recovery
• High-quality bedding, blackout curtains, and effective soundproofing
• Climate control and lighting optimized for short and overnight stays

4. Service Quality & Professionalism

• Courteous, professional, and highly responsive staff
• Experience in handling transit guests, airline crews, and irregular travel schedules
• Multilingual capabilities and 24-hour service availability

5. Facilities Supporting Transit Travelers

• Business center or workspaces suitable for short stays
• Fitness, wellness, or relaxation facilities where available
• Luggage storage, express laundry, and wake-up services

6. Food & Beverage Availability

• Extended or 24-hour dining options
• Quick-service and grab-and-go offerings for early departures or late arrivals
• Quality, consistency, and efficiency in food and beverage service

7. Cleanliness, Maintenance & Safety

• Exceptional cleanliness standards across all areas
• Well-maintained facilities and rooms
• Compliance with international safety, security, and airportrelated
regulations

8. Technology & Connectivity

• High-speed, reliable internet access throughout the property
• In-room technology supporting productivity and comfort
• Digital services such as mobile check-

9. Guest Experience & Satisfaction

• Consistently positive guest feedback, particularly regarding
convenience and comfort
• Ability to minimize travel stress and enhance the airport stay experience
• Strong reputation among frequent travelers and airline partners

10. Operational Reliability & Consistency

• Ability to operate efficiently 24/7
• Smooth handling of flight disruptions, delays, and unexpected
guest volume
• Consistent service delivery regardless of peak or off-peak travel times